Refund policy

 

We want to make sure every serving of Biomel is delicious.

If for any reason we deliver a service or product that has not met your expectations, please contact us. We will be happy to investigate the situation further and resolve any issues you may have.

You can contact us at sayhello@biomel.life and we’ll get back to you as soon as possible.

Returns

We offer a 30-day refund policy for your first order, allowing you to try Biomel with confidence. You have 30 days from the date of receiving your item to request a refund. This policy applies only to your initial purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

To complete your return, we require a receipt or proof of purchase. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. It may take some time before your refund is completed.

If you are concerned you have not received your refund yet, please contact us at sayhello@biomel.life.


Sale Items

Unfortunately sale items cannot be refunded.  

Exchanges

We only replace items if they are defective or damaged. If you need to exchange one of our products, send us an email at sayhello@biomel.life. We may ask you to send your item to us.  

Shipping 

To return your product, please contact us at sayhello@biomel.life for instructions. We don’t guarantee that we will receive your returned item, so make sure you have proof of postage. 

You will be responsible for paying for your own shipping costs for returning your item.

Biomel 30-Day Money-Back Guarantee

We want you to love your Biomel products! If you're not completely satisfied, we’re happy to offer a full refund - no questions asked - under the following conditions:

Eligibility

  • Covered Products: All Biomel products, except the Ultimate Gut Bundle.
  • Timeframe: Contact us within 30 days of your purchase by emailing sayhello@biomel.life.
  • Trial Period: Please try Biomel for at least 14 consecutive days to experience its gut-loving benefits.
  • Exclusions: Not valid on orders using a free product welcome discount.

If you’ve followed these steps and are still unsatisfied, simply reach out with your order details, and we’ll process your refund.

Important Notes

  • The guarantee applies to your first purchase only.
  • One refund per household.
  • Shipping costs are non-refundable.


Further Questions?

If you have any further questions, please don’t hesitate to reach out to us at sayhello@biomel.life.